Terms and conditions – the customer perspective

Terms and conditions infogrraphic

We asked a range of customers what they thought of organisations’ terms and conditions.

Terms and conditions - the customer perspective

Data taken from our Customer Communication survey.

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.