SlideShare: The Gulf in Customer Communication

Communication gulf

The gulf between pre and post-sales customer communication

Does your post-sale and operational customer communication live up to the brand promise your customer bought into?

In this SlideShare we look at the gulf between pre-acquisition customer communication and how effectively a brand is followed through to operational and administrative customer communication.

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.