Giving customer bad news is never easy, but there a simple ways to ease the blow…
How to avoid common mistakes when handling customer complaints. Using HP Sauce as an example, we look at how businesses can avoid common mistakes in their customer complaint handling – and produce more effective complaint responses in the process.
Customer service teams are often left struggling to handle customer complaints as channels increase and the need for advanced communication skills become more important. Tone of voice and effective writing skills are some of the biggest areas for improvement, as LiveChat, social and email become customers preferred methods of contact.
Responding to customer complaints
Help your teams to respond to complaints in a human, customer-centric way.