Knowledge & Learning

Create advocacy through education. Turning information and data into powerful knowledge tools that help people understand.

Information, in all its forms, is the most valuable asset to any organisation. It allows effective communication to your customers or shareholders, influences business decisions and leads the way to new insights and growth. But having the information is only a small part of the equation – if no-one understands it, it can never be a useful tool. Equally, if it’s not communicated in the right way, or doesn’t have a relevant structure that’s sympathetic to the audience and circumstance, it is often overlooked, if not ignored. We can help you turn the information you have inside your business into powerful tools that make things simpler for the people who use it.


Regulatory and legal guidance

Effective regulation is becoming more principle based – moving away from a reliance on detailed, prescriptive rules to high-level, broadly stated guidance. This in turn is changing the needs of regulators to communicate and structure the guidance they give to customers and those they regulate.

If you’re looking at ways to you cane improve the way you explain and communicate regulation we can help.

Easier for customer: Simplify the guidance and information you give to customers – empowering them through a firmer grasp on their rights and the knowledge they need to receive the service they pay for.

Simpler for regulators: Easier regulation to follow, less wriggle room and clearer decision making based on the regulation.

Customer knowledge bases

Data > Information > Knowledge > Understanding > Advocacy

If you’re looking to make your knowledge base as user-friendly as possible, we’ll help by creating better content. We support you in creating clear information structures for your knowledge base that your customers can understand – and create simpler content that helps your customer get answers. Fast. We’re specialists in turning internal information into content for your knowledge bases to get your self-help resources working harder for you.

Information structures: We’ll help you structure and categorise your internal knowledge into meaningful structures and customer-centric taxonomies.

Transforming internal knowledge: We transform internal knowledge into information that’s simple for customers to understand and use.

Customer Centric Content: We’re experts in writing effective, brand-aligned content your customer can understand and use.

structures, content and simpler self-service.

Our approach is based in making your internal knowledge easy and simple for customers to engage with. From designing structures to your information to finding engaging ways to inform and educate customers – we help you make the most of your customer knowledge base.

Setting up your knowledge base: Consultancy on setting up your knowledge base for success.

Creating information Structures: Customer-centric information structures from best practice and user insight .

Translating your knowledge: Creating customer centric-content from internal knowledge.

Transforming your content: Developing engaging content that customers can understand and use.

Internal Knowledge

Help you identify ways to improve critical processes used in your organisation through information dissemination and communication. This means we can help you find efficiency savings in the day-to-day work you carry out and ultimately save you money.

Create tools and methods for helping to solve complex problems you have in your business. By providing insight into the complex issues you face (through communication techniques and information distillation) we can improve your ability to respond to issues and find the best way through.

Work with you to re-define complex information in your organisation, breaking its taxonomy and structure down to work on multiple levels to a wide range of audiences. We can make the information reach more audiences, become more engaging and so get a better take-up. More knowledgeable people make better decisions and work more effectively.

Make information more understandable to the people who need it, and improve the interaction with that information. From H&S requirements to regulation – we can improve the way you communicate and make sure people understand what you’re saying.