We’ll take any chance to spread the customer experience gospel, so a radio show with 7.3 million listeners is a great opportunity. Jeremy Vine’s Radio 2 lunchtime show wanted to talk about making utility bills clearer, and they asked Mark to be a guest. He explained how people simply don’t understand the bills they’re sent, what utility firms can do to change it and why unclear bills are costing customers – and the utility industry – millions.
About The Author
I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.