International Customer Management Institute’s Live Chat awards 2017

ICMI Live Chat Awards

Mark is delighted to have been appointed again as a judge for the ICMI Global Contact Centre Awards 2017 in Florida.  He’ll be judging the tough Live Chat category again.  “It’s a real honour to be asked to judge the Live Chat category again this year.  It’s the fastest growing area of customer service and has such huge potential.”    

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.