Mark is delighted to have been appointed again as a judge for the ICMI Global Contact Centre Awards 2017 in Florida. He’ll be judging the tough Live Chat category again. “It’s a real honour to be asked to judge the Live Chat category again this year. It’s the fastest growing area of customer service and has such huge potential.”
About The Author
I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.