Judging the ICMI Global Contact Centre Live Chat awards

ICMI Live Chat Awards

As well as the UK, we work in Asia and the USA, so it was great to get asked to be a judge for the ICMI’s awards in Florida. As a regular participant in the USA’s International Customer Management Institute’s discussions, Mark was delighted to be appointed as a judge for the Global Contact Centre Awards 2016 in Florida.  

Covering the hotly-contested Live Chat category, Mark read through reams of submissions, finding the best practice and the best practitioners.  He was delighted to award UK on-line print specialists moo.com the top slot. No home country bias involved – they absolutely deserved the prize.

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.