We’re speaking at the HouseMark conference

Housemark Customer Experience

Give Mark the chance to speak about customers and he’s off like a rat up a pipe. So he was delighted to be invited to HouseMark’s Customer Excellence Club in London’s Ambassador’s Hotel.  

He talked about the struggle organisations have when they try to solve complex problems with solutions designed for complicated ones (there’s a huge difference).  He explained how the sort of complexity customers generate needs a completely different approach – one that involves emotion, rationality, clarity and humanity.  If you’d like Mark to speak at your event, drop him an email.

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.