Cultural Change

Cultural change in social housing

Empowering, authentic cultural change in housing

Cultural change in housing that champions a new way of “doing things around here” through the PA Way. Client: PA HousingType of project: Cultural Change Programme & Customer ExperienceSector: Property & HousingRegion: UK Background Catalysing customer-centric cultural change in housing Following the merger between Paragon and Asra housing associations PA Housing became one of the larger housing …

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Transforming customer experience in social housing

Customer Experience in Social Housing

Improving customer experience in social housing and giving teams a customer-focused purpose. Client: Paragon Community HousingType of project: Customer Experience & Cultural Change programmeSector: Social Housing Background Why customer experience in social housing changes lives Your home is a place of safety, refuge and escape. It’s about family and security – which is why it’s also an …

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A human experience for PayPal customers

A human experience for PayPal customers

Changing the way PayPal communicated to create a more human-centred experience for customers. Client: PayPalType of project: Tone of voice, communication and service experienceRegion: UK and Europe Background The brainchild of Elon Musk during his San Francisco garage business days – PayPal has become a household name. Their meteoric rise with eBay had meant that, …

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Brand proposition for a social enterprise

Brand proposition for a social enterprise

Developing an authentic brand proposition and purpose for a technology-focused social investor. Client: Nominet Trust (Social Tech Trust)Type of project: Authentic Brand Proposition, Cultural Change, Tone of VoiceSector: Social Enterprise / Third SectorRegion: UK (impact Global) Background An authentic brand proposition rooted in social purpose A brand is so much more than how your organisation looks and …

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