A customer-centric experience for Next

A customer-centric experience for Next

Designing new customer journeys and communication that are easier, simpler and quicker for customers. Client: Next & Next DirectoryType of project: Customer Journey & Experience, CommunicationRegion: UK Background Next and Next Directory (ND) are one of the most familiar names on the high street and in mail order. They were in the middle of looking at the …

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