Customer Service

Designing a better student experience

Designing a better student experience

Changing the experience students had to be easier, more supportive and welcoming. Client: Unite plcType of project: Tone of voice, Service TrainingSector: HousingRegion: UK Background Going to university can be an unnerving (and exhilarating) time for students. Moving away from home, meeting new people, a newfound sense of freedom and, for some, a few regrettable …

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A new breed of landlord for Mitchells & Butlers

A new breed of landlord for Mitchells & Butlers

Supporting landlords to deliver a consistently personalised and welcoming experience to customers. Client: Mitchells & Butlers plcType of project: Service Training, Customers Experience, Human CommunicationRegion: UK Background The slow decline of the British pub is well documented. As our leisure time is filled with new experiences we can beam straight into our homes, so the pub – …

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