Plain English in customer communication

Moving on from where Plain English ends…

Clear customer communication needs more than Plain English Plain English is fantastic.  The thing that scares me is that we still need it, 33 years after the brilliant, campaigning Chrissie Maher founded it.  Local authorities, organisations and NGOs are still producing communication that people struggle to understand.  But Plain English is just the start of …

Moving on from where Plain English ends… Read More »