process

Customer loyalty programme for McDonalds

It’s amazing what you find in a cup of McDonald’s Coffee

I think it’s time we came clean about something; McDonald’s coffee is actually pretty good.  It may not be independent, single bean, cold-extracted blahppuchino, but it’s a decent cup.  And, face it, if you’re out and about, hacking into a town centre, paying the second mortgage parking fees and finding a spot isn’t always easy. …

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Simplifying process by removing bureaucracy

The right sort of bureaucracy: reducing corporate bureaucracy

“But we spend so much time on bureaucracy that we never get anything done.” We’d barely started the workshop and already it was turning into a moanfest. That’s not necessarily a bad thing – the air often needs a good clearing before you can get down to achieving anything that really matters, but this was …

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