Guide to writing to customers

Guide to writing to customers

Our guide to clearer, more human customer communication. Could your customer letters and communication work better? This guide outlines some of the most effective tools in writing letters to customers. A guide that looks how to write engaging, customer-centric communication that avoids common pitfalls.

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Is the customer communication you send out doing a good job? Do your letters and after-sales material confuse and annoy your customers? If you’re exploring how to improve your customer communication and want some best-practice guidance on how to create excellent material this guide can help.

It outlines some simple steps to go through and areas we use in our development of better customer content for clients – steps which have saved our clients millions and vastly improved customer feedback.

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James Freeman-Gray

I'm co-founder here at Rubuss. I work across service design, customer experience, complaints and cultural change. I'm also an executive coach supporting leaders to take a human-centred approach to empowering their teams.